A new SMS provider upon request has been added: Telnyx

When you have the conversation ability disabled inside the chatbot settings agents will not be able to re-assign the conversation to another agent

We have added the feature you can now add in your own Custom Sender ID inside the send sms and sms notification actions if your connected provider supports it

You can now determine your online status of your profile by setting it either active or away. Just go to the top right corner and press the dropdown

We have now provided the action to re-assign the conversation by agent as a separate option and is now no longer dependant on the visibility status

We have made an update to the way variables are inserted. Previously there were issues that upon variable insertion between words the cursor would end up at the end of the text box.  

Also when wanting to remove variables it would cause the cursor to skip to the end. 

Both of these issues have been fixed  

We have added an additional section inside the SMS channel Telemarketing hours called Telemarketing Timezone

By default the system will use the user timezone but if it is unable to find it then will revert to the workspace timezone instead. 

But you might want to set up another timezone altogether and that is now easily done with the release of this feature

We have added a more dynamic way of setting the language of the Chatbot. Instead of a pre-set dropdown, you can now directly set the access by using the user profile language instead

Under the value section, you can then use the user profile system field and select the language dynamically

this will skip the need for the user language

We have pushed an update to the Shopify integration. You now have the option to set your own desired waiting time to trigger an abandoned cart trigger

This will allow you to bypass the default 30 minutes and set it anywhere from 5 minutes all the way up to 60 minutes

  We have added a new endpoint to the partner API to allow you to create a new workspace for an existing user.

This allows you to have more freedom in terms of setup