We have made some great improvements to the text input boxes so let's go over them: 

On some elements like buttons when you pressed enter it went to a new line which did not make much sense on that element itself has now been solved to stick to just 1 line. 

We now added the ability to select the Round Robin feature directly inside the agent group.

We have added the option to subscribe bot users to a sequence directly from the live chat

We have added the Google Tag Manager to the integration options.

We have added the analytics "add agent messages sent by day" in the week heatmap

We have added a new endpoint where you can now set multiple custom fields by name which will reduce the number of API request needed to update multiple custom fields

We have added a new action that allows you to update posts on your connected Facebook page

We have added the endpoint to the Instagram API action to allow you to reply to comments made on any of your posts.

You can find this option under Actions, advanced actions, Instagram API, reply to comment

As Messenger supports up to 13 quick replies we adapted this new number instead of the original 10. 

Do keep in mind that some channels might not support that many quick replies  

We have added the OpenAI system message to the live chat assistant. this allows you to generate better replies based on the system message