Inbound webhook improvement: add crm contact id check and optional create bot user in web or whatsapp channel

Now you can add note and select note type when adding to the board.

add "Calendar File Generator" Action under Advanced Actions, also allow to send "Calendar File" in live chat as file or attachment in send email

Allow "Reply Message" to user message in live chat for whatsapp channel

Add new feature "Boards", now available to all workspaces

When Facebook Ads received, the referral will be available in System field last message.

Disable this option, the live chat agents will only have access to new conversations and conversations that are assigned to them.

Now in the WhatsApp channel, you can quote and reply the user's message in the live chat.

This feature will allow you to easily add calendar event to your cutomer's calender. never miss an appointment

Now, you can adjust your own web chat widget settings using CSS