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31 Jul, 2023
New Feature

Facebook API, list ads posts will show Dark posts

We have added a new action to the Facebook API where you can now comment on ads posts

31 Jul, 2023
New Feature

Viber Channel update

We have now added the support of quick reply buttons on the Viber Channel

31 Jul, 2023
improvement

Last agent interaction system fields added

We have added two new live chat agent system fields:

  • Last agent interaction (minutes ago)
  • Last agent interaction
31 Jul, 2023
improvement

Webchat Update: Auto close Popups

 add "close popup window" action for web chat, can be used to auto close stripe payment page, calendar booking page, and so on

28 Jul, 2023
New Feature

Showing System messages in live chat

  You will now be able to see system messages directly inside of live chat:

28 Jul, 2023
New Feature

Support of GrapgQL body type in external request

  A new body type is now supported in the external request node: GraphQL

28 Jul, 2023
improvement

Added Clear button in Integrations section

  We have added a Clear button in the integration section to let you easily clear any login values on any of the integrations. This will allow you to clear with a single button press instead of needing to manually remove all data first then press save

28 Jul, 2023
improvement

New Automation Triggers added:

We have added New Shopify triggers:

Shopify Webhook for:

  • abandoned cart(30 minutes)
  • order created
  • order cancelled 
  • order fulfilled
  • order paid events

You can find these triggers by going to Automation -› Triggers -› Press button + New Trigger -› Shopify Webhook  

28 Jul, 2023
improvement

Quick Reply expire time increased

We have increased the default expiration time for quick replies from 30 minutes to 3 days

28 Jul, 2023
improvement

Adding attachments to email when sending from live chat

We added the option to now be able to add attachment when creating an email directly inside of live chat