We have introduced a new global contact search capability that allows agents to search for contacts across multiple channels from one place.
Previously, agents had to navigate to each individual channel and perform separate contact searches in each, which was time consuming. With global contact search:
Agents can now enter a search query that will return results from all connected channels through a single search box. No more jumping between channels.
With global cross-channel search, agents can now locate contacts much faster. This eliminates the tiresome process of manual searching across disconnected channels, saving time and effort.
